Frequently asked question

How do I know what size to buy?

Order your normal size that you would order if buying another item of clothing. All our trousers, dungarees and shorts have a small stretch panels called WONDERFIT in the hips for added comfort when kneeling in the garden. If you are between sizes then we recommend you buy the small size.
 
Please call us if you want more help and advice tel: 01865 655377


Who buys our products?

GardenGirl clothing is not only bought by gardeners!
 
Professional gardeners,
Amateur gardeners,
garden nursery staff uniforms,
Children's nursery staff (all those lovely pockets!)
Farmers and their employees,
Allotment holder,
Horse owners and equestrian stables,
Smallholdings,
Zoo keepers/animal keepers
 
And lots more!



I am really short... will the trousers and dungarees fit me?

If you refer to our Size Charts you will see detailed dimensions for every item. If you are particularly short, our trousers and dungarees come with a waterproof Velcro ankle strap which secures the garment above your boots/shoes. 

Can I wash them?

Yes, they are machine washable at 40 degrees. Further information can be found on Care and Advice

What is your returns policy?

We have a 14 day no quibble refund policy, please see our Return/Refund Policy

What if an item is out of stock?

Our products are soo popular we can sometimes run short of stock. In the event that the item you require is not in stock, please call or email us and we can advise when the item is due back into stock. Tel: 01865 655377 or Email us: sales@gardengirl.co.uk
Can I have my order delivered to a different address?

Yes, an alternative delivery address can be entered at the point of ordering if you are using the website. Alternatively, you can always give us a call and we can take your order by phone. Tel: 01865 655377

Do you have an outlet/shop?

I am afraid not, we are only an online retailer.


Do you have a catalogue?

Yes we do, email us with your details to sales@gardengirl.co.uk and we will post one to you.

I do not like ordering on line......... can I phone you?

Absolutely! we enjoy talking to our customers, so please if you are happier to order by phone then call us on 01865 655377


I would like to apply to become a GardenGirl reseller?

If you would like to sell GardenGirl products in your outlet then please contact:

Richard Maison 
GardenGirl Ltd

Rochedene
Main Street
Forest Hill
Oxfordshire
OX33 1DY

Tel: 01865 655377
Email: sales@gardengirl.co.uk



Will I be charged VAT?

All GardenGirl products shipped within the UK or abroad include UK value added tax (VAT) where applicable.

Will I have to pay import duty and taxes if I order outside the UK?

You may be charged import duties or taxes when the parcel reaches the delivery country. These charges vary and must be paid by the recipient of the parcel. If you have any questions related to customs charges, please contact your local customs office.

How do I know when my order has been dispatched?

We try to dispatch all orders on the same or next working day and we will send you an email confirming shipment.

Can I contact you?

Please do, here are our details:
 
GardenGirl Ltd
Rochedene
Main Street
Forest Hill
Oxfordshire
OX33 1DY 
Tel: 01865 655377
 
Office hours:
9.00am - 5.00pm
Open Monday to Friday
Closed weekends and bank holidays



I have a Complaint, who should I contact?

Please contact us if you are experiencing any problems with our products or service, we can sort things out really quickly, just contact us by any methods below;
 
Phone us on 01865 655377
or email us at sales@gardengirl.co.uk
or write to us at the following address:
 
GardenGirl Ltd

Rocheden
Main Street
Forest Hill
Oxfordshire
OX33 1DY

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