Frequently asked question
How do I know what size to buy?
Who buys our products?
garden nursery staff uniforms,
I am really short... will the trousers and dungarees fit me?
If you refer to our Size Charts you will see detailed dimensions for every item. If you are particularly short, our trousers and dungarees come with a waterproof Velcro ankle strap which secures the garment above your boots/shoes.
Can I wash them?
Yes, they are machine washable at 40 degrees. Further information can be found on Care and Advice
What is your returns policy?
Our products are soo popular we can sometimes run short of stock. In the event that the item you require is not in stock, please call or email us and we can advise when the item is due back into stock. Tel: 01865 655377 or Email us: firstname.lastname@example.org
Can I have my order delivered to a different address?
Yes, an alternative delivery address can be entered at the point of ordering if you are using the website. Alternatively, you can always give us a call and we can take your order by phone. Tel: 01865 655377
Do you have an outlet/shop?
I am afraid not, we are only an online retailer.
Do you have a catalogue?
Yes we do, email us with your details to email@example.com and we will post one to you.
I do not like ordering on line......... can I phone you?
Absolutely! we enjoy talking to our customers, so please if you are happier to order by phone then call us on 01865 655377
I would like to apply to become a GardenGirl reseller?
Will I be charged VAT?
All GardenGirl products shipped within the UK or abroad include UK value added tax (VAT) where applicable.
Will I have to pay import duty and taxes if I order outside the UK?
You may be charged import duties or taxes when the parcel reaches the delivery country. These charges vary and must be paid by the recipient of the parcel. If you have any questions related to customs charges, please contact your local customs office.
How do I know when my order has been dispatched?
We try to dispatch all orders on the same or next working day and we will send you an email confirming shipment.
Can I contact you?
I have a Complaint, who should I contact?