Frequently asked question
How do I know what size to buy?
Who buys our products?
garden nursery staff uniforms,
I am really short... will the trousers and dungarees fit me?
If you refer to our Size Charts you will see detailed dimensions for every item. If you are particularly short, our trousers and dungarees come with a waterproof Velcro ankle strap which secures the garment above your boots/shoes. Alternatively you could look at the 3/4 length trousers and dungarees.
Can I wash them?
Yes, they are machine washable at 40 degrees. Further information can be found on Care and Advice
What is your returns policy?
Our products are soo popular we can sometimes run short of stock. In the event that the item you require is not in stock, please call or email us and we can advise when the item is due back into stock. Tel: +44(0)1844 338666 Email: email@example.com
Can I have my order delivered to a different address?
Yes, an alternative delivery address can be entered at the point of ordering if you are using the website. Alternatively, you can always give us a call and we can take your order by phone. Tel: +44(0)1844 338666
Do you have an outlet/shop?
No, but if you are local you are more than welcome to come along to our offices/warehouse to have a look at the items. Just give us a call first to arrange a good time. Tel: +44(0)1844 338666
Do you have a mail order catalogue?
This year we have not produced one in an effort to reduce our carbon footprint.......... Everything is displayed here on our website.
I do not like ordering on line......... can I phone you?
Absolutely! we enjoy talking to our customers, so please if you are happier to order by phone then call us on +44(0)1844 338666
Do you ship to my country?
Shipping costs for orders outside the UK is based on either Europe or Worldwide and the total weight of the order.
I would like to apply to become a GardenGirl reseller?
Will I be charged VAT?
All GardenGirl products shipped within the UK or abroad include UK value added tax (VAT) where applicable.
Will I have to pay import duty and taxes if I order outside the UK?
You may be charged import duties or taxes when the parcel reaches the delivery country. These charges vary and must be paid by the recipient of the parcel. If you have any questions related to customs charges, please contact your local customs office.
How do I know when my order has been dispatched?
We try to dispatch all orders on the same or next working day and we will send you an email confirming shipment.
I am having problems viewing or buying from your website?
- What operating platform (Windows, Vista, Windows 7, Mac etc. )
- What Internet browser and version number (Internet Explorer, Safari, FireFox etc)
- What the problem is and roughly the time it happened.
- Any error message you may have received.
Don't worry if you do not have any of this information but it will help our technical support company.
Can I contact you?
I have a Complaint, who should I contact?