WE SHIP WORLDWIDE

Frequently asked question

How do I know what size to buy?

Order your normal size that you would order if buying another item of clothing. All our trousers, dungarees and shorts have a small stretch panels called WONDERFIT in the hips for added comfort when kneeling in the garden. If you are between sizes then we recommend you buy the small size.
 
Please call us if you want more help and advice +44(0)1844 338666


Who buys our products?

GardenGirl clothing is not only bought by gardeners!
 
Professional gardeners,
Amateur gardeners,
garden nursery staff uniforms,
Children's nursery staff (all those lovely pockets!)
Farmers and their employees,
Allotment holder,
Horse owners and equestrian stables,
Smallholdings,
Zoo keepers/animal keepers
 
And lots more!



I am really short... will the trousers and dungarees fit me?

If you refer to our Size Charts you will see detailed dimensions for every item. If you are particularly short, our trousers and dungarees come with a waterproof Velcro ankle strap which secures the garment above your boots/shoes. Alternatively you could look at the 3/4 length trousers and dungarees.

Can I wash them?

Yes, they are machine washable at 40 degrees. Further information can be found on Care and Advice

What is your returns policy?

We have a 14 day no quibble refund policy, please see our Return/Refund Policy

What if an item is out of stock?

Our products are soo popular we can sometimes run short of stock. In the event that the item you require is not in stock, please call or email us and we can advise when the item is due back into stock. Tel: +44(0)1844 338666 Email: sales@gardengirl.co.uk

Can I have my order delivered to a different address?

Yes, an alternative delivery address can be entered at the point of ordering if you are using the website. Alternatively, you can always give us a call and we can take your order by phone. Tel: +44(0)1844 338666

Do you have an outlet/shop?

No, but if you are local you are more than welcome to come along to our offices/warehouse to have a look at the items. Just give us a call first to arrange a good time. Tel: +44(0)1844 338666


Do you have a mail order catalogue?

This year we have not produced one in an effort to reduce our carbon footprint.......... Everything is displayed here on our website.

I do not like ordering on line......... can I phone you?

Absolutely! we enjoy talking to our customers, so please if you are happier to order by phone then call us on +44(0)1844 338666

Do you ship to my country?

Yes we do, we can ship to almost all countries around the world.
 
Please be aware, You may be charged import duties or taxes when the parcel reaches the delivery country. These charges vary and must be paid by the recipient of the parcel. If you have any questions related to customs charges, please contact your local customs office. 
 
 
Worldwide Shipping Charges
 
All orders outside the UK are dispatched using Royal Mail ’International Signed For’ and are tracked in transit to their final destination. A signature is required on delivery and please allow up to 21 days for receipt.
 
Shipping costs for orders outside the UK is based on either Europe or Worldwide and the total weight of the order.
 
All orders require a signature on delivery so it may be best to have the goods delivered to an address where someone is in during the day (i.e. work or neighbour). 

 


I would like to apply to become a GardenGirl reseller?

If you would like to sell GardenGirl products in your outlet then please contact:

Richard Maison 
GardenGirl Ltd
Unit 23, Wornal Park
Menmarsh Road
Worminghall
Buckinghamshire
HP18 9PH
United Kingdom
 
Tel: +44 (0)1844 338666
richard.maison@gardengirl.co.uk



Will I be charged VAT?

All GardenGirl products shipped within the UK or abroad include UK value added tax (VAT) where applicable.

Will I have to pay import duty and taxes if I order outside the UK?

You may be charged import duties or taxes when the parcel reaches the delivery country. These charges vary and must be paid by the recipient of the parcel. If you have any questions related to customs charges, please contact your local customs office.

How do I know when my order has been dispatched?

We try to dispatch all orders on the same or next working day and we will send you an email confirming shipment.

Can I contact you?

Please do, here are our details:
 
GardenGirl Ltd
Unit 23, Wornal Park
Menmarsh Road
Worminghall
Buckinghamshire
HP18 9PH
United Kingdom
 
Tel: +44(0)1844 338666
 
Office hours:
8.30am - 5.00pm
Open Monday to Friday
Closed weekends and bank holidays



I have a Complaint, who should I contact?

Please contact us if you are experiencing any problems with our products or service, we can sort things out really quickly, just contact by any methods below;
 
Phone us on +44(0)1844 338666
or email us at info@gardengirl.co.uk
or write to us at the following address:
 
GardenGirl Ltd
Unit 23, Wornal Park
Menmarsh Road
Worminghall
Bucks
HP18 9PH

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